Zack Ferro-Fields - Software Engineer
United Kingdom
zackferrofields@gmail.com
LinkedIn: zack-ferro-fields-02b688129
Summary
Innovative AI-focused engineer who transforms complex ideas into impactful products, while amplifying team success through collaboration, recognition, and inclusion.
Experience
Senior Software Engineer – AI & Frontend Innovation
LogicMonitor, London
June 2021 – Present
- Lead the Edwin frontend project (formerly Dexda), owning 100% of frontend architecture and delivery for an AI-powered alert correlation platform used by dozens of enterprise customers monitoring thousands of events daily.
- Architect and deliver greenfield AI features, enabling predictive incident detection and reducing manual triage time by ~40% for end users.
- Champion team success by actively highlighting contributions in demos and retros, driving improvements in peer recognition.
- Orchestrate cross-functional collaboration for PRD refinement, technical scoping, and UX reviews, increasing delivery cadence from biannual to monthly feature rollouts.
- Support rapid team expansion by hiring and onboarding 7 new developers, nearly doubling team size; all passed probation and contributed to measurable increases in feature quality and output.
- Provide ongoing mentorship and technical guidance to frontend colleagues, fostering skill growth and collaboration that contributed to multiple promotions and improvements in both soft and technical skills.
- Pioneer prototypes for emerging AI capabilities (e.g., LLM-assisted incident summaries, automated root cause hints), directly shaping 3+ roadmap features adopted into production.
- Align stakeholder expectations, doubling on-time delivery in a rapidly shifting AI innovation cycle.
- Foster a flat, cross-functional team environment where skilled professionals collaborate closely, sustaining zero voluntary turnover over multiple years.
Senior Software Engineer
Dexda, London
February 2017 – June 2021
- Developed an AI-driven platform automating technology operations at scale, leveraging machine learning to detect and predict incidents across connected systems.
- Sole frontend developer for the first year, rewriting the existing Java frontend into a containerised React single-page application (SPA), managing the full development lifecycle, and increasing frontend deployment frequency by 3x for faster feature delivery.
- Hired, trained, and mentored a frontend colleague over the following 3 years, fostering skill growth that contributed to multiple promotions.
- Architected and engineered a scalable frontend stack with integrated CI/CD pipelines, reducing deployment time from days to hours and minimising manual errors.
- Rapidly prototyped interfaces and new user experiences, collaborating closely with the product owner to boost user engagement and shorten feature validation cycles.
- Designed frontend interfaces for an advanced incident detection algorithm, enabling end users to reduce alert noise by over 80% and focus on critical incidents.
- Diagnosed and resolved bugs promptly, maintaining 90% SLA uptime and cutting patch deployment times significantly.
- Introduced new libraries and software paradigms, improving frontend quality and enhancing code maintainability.
- Defined coding standards and automated repetitive tasks, increasing team productivity and improving code quality.
- Refined frontend development processes to optimise feedback loops and accelerate iteration speed, delivering features faster and more reliably.
Lead Developer
The BIO Agency, London
February 2014 – February 2017
- Led development of diverse web applications using modern technologies, including single-page booking apps, mobile-first Backbone/Marionette suites, and responsive isomorphic JavaScript sites.
- Integrated solutions with backend systems such as .NET, Node.js, and MongoDB, while implementing CI/CD pipelines with Jenkins and Maven.
- Delivered high-impact projects like Haven, Premium Credit, CHEP, BIO Agency Website, and Sky Sports Soccer Quiz, enhancing user experience and operational efficiency across platforms.
- Refined development workflows by introducing automated testing frameworks and code review processes, bolstering project reliability and knowledge sharing across cross-functional teams.
Senior Front-End Developer
AIS London, London
May 2013 – February 2014
- Developed Dozenate, an Android alarm clock app with custom UI components and SMS-based micro-payment integration for charity donations.
- Designed user-friendly interfaces to boost engagement and donation rates.
- Collaborated cross-functionally with backend and mobile teams to ensure seamless payment processing.
- Utilised Java, Android SDK, SMS APIs, and Agile workflows to deliver quality features on schedule.
Developer
IMI Mobile, London
December 2011 – May 2013
- Developed multiple mobile and web applications, including iOS/Android apps leveraging real-time Transport for London data, a single-page application (SPA) for Affiliate Window user account management, and a social content aggregation app for Red Bull Racing.
- Enhanced user engagement and operational efficiency through seamless integration of real-time data and dynamic content feeds.
- Technologies used: Objective-C, Java, Ember.js, REST APIs, JSON, Agile methodologies.
Software Engineer
Grapple Mobile, London
June 2010 – December 2011
- Developed multi-platform mobile applications (iOS, Android, Blackberry) for high-profile clients including Microsoft, Pfizer, T-Mobile, and Premier Inn, utilising a shared codebase to maximise efficiency and consistency across platforms.
- Collaborated closely with clients and internal teams to deliver robust, user-friendly mobile solutions aligned with business goals.
- Spearheaded integration of RESTful APIs and third-party SDKs to expand app functionality, enhance user experience, and streamline data synchronisation across multiple client platforms.
Education
BSc (Hons) Software Engineering
Southampton Solent University | 2007 – 2010
Skills
- Frontend Development: React, TypeScript, ReScript, ReasonML, JavaScript, SPA architectures, UI/UX prototyping
- Backend & APIs: Node.js, RESTful services, Elasticsearch, MongoDB, containerization with Docker, CI/CD pipelines
- AI & Automation: Experience supporting AI-powered products focused on incident detection, alert correlation, and operational automation
- Testing & Automation: Jest, automated testing, coding standards enforcement, and build optimisation
- Cloud & Infrastructure: AWS, GCP, container orchestration, deployment automation
- Team Mentorship: Guided junior and peer developers, supporting career growth and technical skill development
- Cross-functional Collaboration: Partnered with product owners, UX designers, and backend teams to deliver high-impact features aligned with business goals
- Agile & Process Improvement: Championed coding conventions, streamlined workflows, and optimized feedback loops to accelerate delivery and improve quality
- Communication & Stakeholder Management: Managed expectations and facilitated alignment across technical and non-technical stakeholders
- Team Culture: Fostered inclusive, collaborative environments that sustain low turnover and high engagement in small, skilled teams